Conditions of Use

WEBSITE TERMS AND CONDITIONS FOR AMP ELECTRICAL SUPPLIES LTD T/A CLICK4ELECTRICS

When placing your order with us, you agree with the terms and conditions shown on this page and related pages where advised (such as delivery charges and returns etc). Orders placed though our website www.click4electrics.co.uk will require you to physically tick the box that you agree with the terms and conditions set out on this page and related pages.

Click4Electrics - We, us, our, ourselves
The Customer - You, your, yourself, yourselves

General email: info@click4electrics.co.uk
Phone number: 0845 226 3358

AMP Electrical Supplies Ltd t/a Click4Electrics registered in England, Company No. 297 1005, Registered office: 157-161 Kingston Road Portsmouth Hampshire PO2 7EF VAT Reg No: GB 582 9954 79 

TERMS AND CONDITIONS OF USE 
This Statement outlines the terms and conditions governing all sales and purchases made through this website, regardless of whether the order was transmitted via the internet, telephone or post. By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree with these terms, do not use this site. 

PRICING
All prices quoted are subject to change at any time at the discretion of Click4Electrics . All prices are quoted in Pounds Sterling and include VAT. Click4Electrics reserves the right to reject any orders which include incorrect prices which may occur due to data entry errors, code errors, hacking, incorrect pricing provided by manufacturer, translation errors etc. Prices are not negotiable and do not include postage and handling. Postage and handling costs will be calculated when completing the order. 

STOCK CHECK
Stock check on our website is estimated and not representing actual stock unless you call us on 0845 226 3358, our website estimated stock is to be used as a guide only.

SHIPPING
We can send your order anywhere with in the United Kingdom and ROI. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area. 

We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date. 

Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.

If you receive your parcel damaged which may have damaged the item(s) inside, please make sure you sign for your parcel damaged with the courier. We cannot authorise any returns unless you signed the parcel as damaged. 

ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. 

PAYMENTS & FRAUD
Payment options are provided by Sage Pay or PayPal which will accept Visa and Master Card credit and debit cards. 
Sage Pay and PayPal have many fraud protection features built into there systems, you are requred to enter all information honestly and correctly before making your purchase with us. Failure to give correct and honest information may stop your goods from being sent and you being reported to the authorities.

We are currently not accepting any orders and payments over the phone at this time.

RETURNS POLICY
Please see our returns info page by clicking here

LICENSE AND SITE ACCESS
Access to the Click4Electrics website is granted only for the purpose of accessing the products offered. Under no circumstances may any individual alter any part of the website. No part of this site may be reproduced for any reason, nor may any parts of the site be displayed anywhere unless written permission has been granted by Click4Electrics . You are granted access to Click4Electrics website under the condition that you will not interfere, or attempt to interfere with any of the content. 

LIMITATION OF LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL CLCIK4ELECTRICS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA OR PROFIT, ARISING OUT OF THE USE, OR THE INABILITY TO USE, THE MATERIALS ON THIS SITE. IF YOUR USE OF MATERIALS FROM THIS SITE RESULTS IN THE NEED FOR SERVICING, REPAIR OR CORRECTION OF EQUIPMENT OR DATA, YOU ASSUME ANY COSTS THEREOF. 

LAW AND JURISDICTION
These Terms and any matter relating to this Site will be governed by UK law and the UK courts shall have non-exclusive jurisdiction in respect of them. 

DAMAGES TO PROPERTY
We will not be held responsible for any damages caused to your property or items on your property, even if this is caused by a third party, such as couriers (DHL / UKMail) and the postal service. You will need to make your compliant directly with the courier or postal service. 

PRIVACY
We are committed to protecting your privacy and this statement summarises what personal details we may collect from you before, during or after you use our Site and what we will do with them. Any changes to our privacy policy will be posted on this site. When you contact us we will use your email address for the purposes of administering your query or order and responding to you. We will not publish your personal information and will not supply your personally identifying information to other companies or individuals. We may, with your permission, send you information about our company and our products and services. 

SECURITY
All of our credit card transactions online are processed by Paypal or Sage Pay. All transaction details are encrypted so you are safe to shop with Click4Electrics . Shopping at Click4Electrics is secure. This site uses the latest in security technology to ensure a safe & secure transaction during your shopping experience. You can enter your credit card number on a secure form and transmit the form over the Internet to a secure server without any risk of an intermediary obtaining your credit card information. Credit card orders are encrypted using Secure Socket Layer (SSL) protocol technology. Your confidential information is automatically encrypted in transit from your computer to ours using an encryption key length of 128-bits. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. The server sits behind an electronic firewall and is not directly connected to the Internet..

TELEPHONE
When contacting us by telephone on 0845 226 3358 calls are charged at a Lo-Call rate which is around 2-10p per minute plus your phone companies network access charge. This call may be FREE from some landlines or mobiles, if you have opted from your network provider for free 0845 calls, they may charge for this service. Calls from other network providers and calls from mobiles may be considerably more. You should check with your provider about the cost before phoning. We do not under any circumstances offer refunds or compensation when contacting us via the phone for any time period. Any discrepancy about the cost of the phone call should be made with your network provider and not us.
Our Telephone Opening Hours are 8am til 5pm Monday to Friday, Closed Weekends and Bank Holidays.

LIVE CHAT SERVICE
Our live chat service is generally available during our normal working hours however this will not be accessible at certain times of the day. If you require assistance you can email or phone us.
You can use the live chat service to check stock levels, check delivery status, and get some basic information regarding products. We cannot take orders over the live chat service or cannot provide any personal information.

OUR WEBSITE AND OUR EBAY SHOP
We do have an eBay shop and from time to time we place products on eBay to help promote new products or help to clear excess stock. We would also like to point out that some prices may vary from our website to our eBay shop, this is down to the following reasons... Special Offers, Postage Discounts (where we cannot apply cheaper postage on our main website) & One Time Offers (dependant on eBay promotions). eBay & PayPal fees can be dependant on prices and postage charges.

PRODUCTS REGARDING OWN BRANDED ITEMS
If you find a product on our website with manufactured by Own Branded Items, this means the current brand or multiple brands of products were stocking, will be the brand sent out. We do make sure that the item is fit for purpose i.e tried and tested with the manufacturer and is built to a resonable quality. We aim for Own Branded items to be value for money, built to last (due to manufacturer reports and tests) and to be in-stock for your convenience. If you require further understanding on this please telephone us on 0845 226 3358.

OUT OF STOCK ITEMS
If you place an order with us and the item(s) are out of stock, we will order your item(s) from our suppliers however if the supplier is out of stock we will contact you via email or phone to give you an update. If we don't hear back from yourself we will cancel and refund your order usually with in 14 working days. If we have contacted you by email this is usually because you have not provided us with a contact telephone number, we please ask you also check any SPAM or JUNK mail boxes as sometimes these email end up there. If you would like to check stock before you purchase please contact us on 0845 226 3358 or email us info@click4electrics.co.uk

INTERNATIONAL CUSTOMERS
We can deliver your goods to certain oversea destinations, please see our delivery info page for the countries we deliver to. If you are VAT exempt, you will need to send us your VAT exempt number and relevant paperwork supporting this before we dispatch any orders.

LINKS TO 3RD PARTY WEBSITES
We are not responsible for any damages or causes to external links on our website. This includes websites not relating to us, manufactures websites, advertising websites and other forms of websites. Please make sure you have virus protection running and active (up to date definitions) on your computer to be secure and safe.

COPYRIGHT 
All content and the compilation of all content on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, artworks, products and data compilations is the property of Click4Electrics and protected by United Kingdom and International copyright laws. 

No part of this website may be reproduced without the express, written permission of AMP Electrical Supplies Ltd t/a Click4Electrics.

OPENING HOURS
Although our website is actively trading online 24 hours a day, 7 days a week, our sales, stores and administration team are available from 8am till 5pm Monday to Friday. We DO NOT open Weekends and Bank Holidays

Our Terms & Conditions can be updated without prior notification, please check this page for any updates we have made. 

E&OE