Order Status

We will keep you up to date with your order, you should receive an email or a notification though the "My Account" section with an update to your order.

Please check junk or spam boxes as sometimes these emails end up there.

We will update your order with the following order status listed below.

New Order - Your order has successfully been placed, Your order has not been actioned as yet.
Acknowledged - Our staff team have seen your order, your order will be or is currently being actioned.
Despatch Processing - Your order has been picked and packed and ready for delivery (your order may not have left us at this point).
Despatched - Your order has left us and is on its way to you (generally 1-3 working days depending on delivery method).
Delivered - Your order has been delivered.
Goods On Order - We have to order your goods with our supplier, once in your order will be despatched.
Update - If there is an issue with your order (i.e out of stock) this status with a staff comment will be displayed.
Cancelled & Refunded - We have cancelled and refunded your order.
Direct Supplier Delivery - Your order will be shipped directly from our supplier (estimated delivery time 1-3 working days)

We do sometimes put comments or important information with these statuses.