Order Status

We will keep you up to date with your order, you should receive an email or a notification though the "My Account" section with an update to your order.

Please check you junk or spam box within your emails.

We will update your order with the following order status listed below.

New Order
Your order has successfully been placed, Your order has not been actioned as yet.

Acknowledged
Our staff team have seen your order, your order will be or is currently being actioned.

Ready for Dispatch
Your order has been picked and packed and ready for delivery (your order may not have left us at this point).

Dispatched by Royal Mail
Your order has left us and is on its way to you (generally 1-3 working days by Royal Mail Post).
We generally use Royal Mail's 1st Class option by default for a quick delivery however this does not guarantee next working day.

Dispatched by DPD
Your order has left us and is on its way to you (DPD will notify you when they will deliver either by text or email).

Local Delivery
Your order has left us and is on its way to you.

Merged Order
If you have placed an order addition, we have merged your additional order with your main order.

Goods On Order
We have to order your items with our supplier, once your items are in stock your order will be dispatched.
Items generally take around 2-4 working days to arrive with us plus our normal delivery method. Click Scolmore items are usually quicker to obtain (estimated 1-3 working days) however custom engraved (lazer etched) modules from the Mini-Grid and Grid Pro ranges can take up to 5 working days plus our normal delivery time.

Cancelled & Refunded
Your order or individual item(s) have been cancelled & refunded.
Refunds can take up to 7 working days to show in your bank account. PayPal refunds are usually instant.

Direct Supplier Delivery
Your order will be shipped directly from our supplier (estimated delivery time 1-3 working days)

Hold
Your order is currently on hold, we will contact you by email or phone (if you provided us with your phone number).
Please respond as soon as possible to avoid further delay.

If you have any questions, please check out our FAQ page by clicking here