Order Status

We will keep you up to date with your order, you should receive an email or a notification though the "My Account" section with an update to your order.

Please check you junk or spam box within your emails.

We will update your order with the following order status listed below.

New Order
Your order has successfully been placed, Your order has not been actioned as yet.

Acknowledged
Our staff team have seen your order, your order will be or is currently being actioned.

Despatch Processing
Your order has been picked and packed and ready for delivery (your order may not have left us at this point).

Despatched
Your order has left us and is on its way to you (generally 1-3 working days depending on delivery method).

Goods On Order
We have to order your goods with our supplier, once in your order will be despatched.

Cancelled & Refunded
Your whole order or individual item has been successfully cancelled and refunded. Refunds can take up to 7 working days to show in your bank account. PayPal refunds are usually instant.

Direct Supplier Delivery
Your order will be shipped directly from our supplier (estimated delivery time 1-3 working days)

Hold
Your order is currently on hold, we will contact you by email or phone (if phone number provided). Please respond as soon as possible to avoid further delay.