Returns Info

Welcome to our returns page, if you need to return your product for any reason you will need to fill in our online returns form first, please click on the button below to start.

Unwanted items after 30 days of purchase cannot be returned.

Returns Form

Our returns form must be filled in before we can accept any returns.

OUR 30-DAY MONEY BACK GUARANTEE IS FOR ITEMS THAT ARE NO LONGER REQUIRED AND ITEMS THAT HAVE BEEN ORDERED INCORRECTLY

Items that are no longer required can be returned providing…

1. The item was purchased within 30 days, after 30 days your item cannot be returned.

2. Product has not been used or fitted

3. Product MUST be in a resalable condition and contain the original packaging including all the contents inside the package. No part of the product should be missing.

4. Product packaging must not be damaged. This includes rips and tears, covered in plasterboard or building dust which dis-colours or damages the packaging and missing packaging altogether.

5. You are responsible for returning the product back to us at your own cost.

Items that have been ordered incorrectly…

If you have ordered an item incorrectly, simply place an order through our website for the correct item and return the incorrect item back to us. Please make sure you do this within 30 working days of receiving your order. You will need to return the item back to us at your own cost. Please do not return any items until we have issued you with a returns number.

Overseas customers will have to return any faulty or unwanted items at their own cost. We are unable to provide a pre-paid postage label or offer a courier collection to customers overseas. This includes ROI (Ireland), Northern Ireland, Isle of Man, Scilly Isles, The Channel Islands and any other Country or Island off the Mainland.

FAULTY PRODUCTS

If your product becomes faulty within 1 year of purchase, you can return your item for a replacement. (a refund will be issued instead if the item is no longer available). There are some exceptions to this depending on the product, we will let you know once you have filled in our online returns form.

There are 4 options we can offer for you…

Option 1. Return the faulty item back to us, upon return we can send you an advanced replacement. If you provide us with a Royal Mail postage receipt, we can cover the cost of postage for you.

Option 2. Place a new order through our website for the product you require, please put in the comments box "Advanced Replacement" at the checkout stage. With your new replacement we will provide you with a Pre-Paid Postage Label or DPD Courier Label. When your faulty item is returned to us, we will issue you a refund.

Option 3. If your faulty item needs to be returned but a replacement is not required, we will provide you with a Pre-Paid Postage Label or DPD Courier Label for returning your faulty product back to us. When your faulty item is returned to us, we will issue you a refund.

Option 4. If you require a replacement, we can email over a Pre-Paid returns label (depending on the value of the item, we may refer you to option 1 or 2) once your faulty item is returned and tested we will send out a replacement for you.

Please note: If a replacement product cannot be sent due to the product being discontinued by the supplier a refund will be issued instead. Faulty items will be tested, if no fault is found your product may be returned to you.

Overseas customers will have to return any faulty or unwanted items at their own cost. We are unable to provide a pre-paid postage label or offer a courier collection to customers overseas. This includes ROI (Ireland), Northern Ireland, Isle of Man, Scilly Isles, The Channel Islands and any other Country or Island off the Mainland.

When your faulty item is returned to us, we will issue you a refund including any carriage charges if applicable.

Do not return any items to us until we have issued you with a returns number.

ORDER HAS NOT ARRIVED OR HAS ARRIVED DAMAGED.

If your order has not arrived, it is likely your order is still on its way to you however for an update please give us a call or send us an email and we will happily investigate this for you.

If your order has arrived damaged, please sign your parcel 'DAMAGED' with the courier and contact us straight away. If you can please take some photos of the damaged box or item. Please give us a call or send us an email.

ADDITIONAL NOTES

Refunds will only be issued with the original payment method that you provided during checkout, for example if you paid via PayPal, your refund will be issued through PayPal.

Overseas customers will have to return any items at their own cost.

Specialist items or items made to order cannot be returned.

REMEMBER: Unwanted items after 30 days of purchase cannot be returned.


Returns Form