Returns Info

Welcome to our returns page, if you need to return your product for any reason you will need to fill in our online returns form first, please click on the button below to start.

Unwanted items after 30 days of purchase cannot be returned.

Returns Form

Our returns form must be filled in before we can issue or accept any returns.

FAULTY PRODUCTS

If your product becomes faulty within 1 year of purchase, you can return your item for a replacement. (a refund will be issued instead if the item is no longer available). There are some exceptions to this depending on the product, we will let you know once you have filled in our online returns form.

There are 3 options we can offer for you…

Option 1. Return the faulty item back to us, upon return we can send you an advanced replacement. If you provide us with a Royal Mail postage receipt we can cover the cost of postage for you.

Option 2. Place a new order through our website for the product you require, please put in the comments box "Advanced Replacement" at the checkout stage. With your new replacement we will provide you with a Pre-Paid Postage label or arrange to collect from you depending on the items value. When we have your faulty item back, we will issue you a refund.

Option 3. If the faulty item needs to be returned but a replacement is not required we will either arrange collection or provide you with a pre-paid postage label for return. When we have your faulty item back, we will issue you a refund.

Please note: If a replacement cannot be sent due to the product being discontinued by the supplier a refund will be issued instead. Faulty items will be tested, if no fault is found your product may be returned to you.

Overseas customers will have to return any items at their own cost. We are unable to provide pre-paid postage labels or courier collections to customers overseas.

When we have your faulty item back, we will issue you a refund including any carriage charges if applicable.

Do not return any items to us until we have issued you with a returns number.

ORDERED INCORRECTLY OR ITEM NO LONGER REQUIRED

If you ordered an item incorrectly, simply place an order through our website for the correct item and return the incorrect item back to us. Please make sure you do this within 14 working days of receiving your order. You will need to return the item at your own cost. Please do not return any items until we have issued you with a returns number.

Items that are no longer required can be returned providing…

1. The item was purchased within 30 days, after 30 days your item cannot be returned.

2. Product has not been used or fitted

3. Product MUST be in a resalable condition and contain the original packaging including all the contents inside the package.

Note: Specialist items or items made to order cannot be returned.

When we have your item(s) back, we will issue you a refund.

Please do not return any items until we have issued you with a returns number.

ORDER HAS NOT ARRIVED OR HAS ARRIVED DAMAGED.

If your order has not arrived, it is likely your order is still on its way to you however for an update please give us a call or send us an email and we will happily investigate this for you.

If you order has arrived damaged, please sign with the courier (DAMAGED) and contact us straight away. You may want to take some photos of the damaged box or item. Please give us a call or send us an email.

ADDITIONAL NOTES

Refunds will only be issued with the original payment method that you provided during checkout, for example if you paid via PayPal, your refund will be issued through PayPal.

Overseas customers will have to return any items at their own cost.

REMEMBER: Unwanted items after 30 days of purchase cannot be returned.


Returns Form