02392 005 664
Mon - Fri 8am - 5pm

Standard Returns Form

If you need to return your item which does not qualify for using our Auto Returns method you'll need to Request a Return and fill in our Standard Returns Form instead.

Our Standard Returns Form can be used for the following...

  • Faulty Items
  • Incorrect item sent
  • Other reason for return
  • Items that are no longer required*
  • Items that are ordered in error*

You will need to fill in our online returns form first. Once you have filled in our standard returns form, we will get in touch with the appropriate returns options available. 

* for items that don't qualify for our Auto Returns method.

Once you have filled in our Standard Returns form, you will be notified usually within 1-3 working days to whether you can or cannot return your item(s). Please note: Your return request will automatically be rejected if your requesting to return an item that is over 30 days.