Order Status
All orders will have an order status indicating which stage your order is currently at.
We'll keep you up to date throughout your orders journey, you should receive an email or a notification through the 'My Account' section when an update is made to your order.
As these emails are system generated, they may end up in your junk folder so please look out for them.
New Order
Your order has been received successfully and is now waiting for a member of the team to action your order.
Acknowledged
Our team have now seen your order, your order will soon be or is currently being actioned.
Collating Order
Your order is currently being collated to ensure that your order is dispatched complete from our main warehouse.
Your order will be dispatched as one complete shipment. We can offer a part shipment for an additional delivery charge, please speak to our sales team for more information.
Custom engraved lazer etched modules from the Click Mini-Grid, Grid Pro and other Grid ranges can take up to 10 working days to arrive plus our standard delivery time.
Please Note: This order status doesn't mean the product is not available, discontinued or out of stock, it is simply the transportation of products converging to our main warehouse for a complete dispatch.
Ready to Ship
✉ This order status will also generate an email notification to your mailbox.
Your order has been picked and packed and ready for delivery (your order may not have left us at this point).
Shipped
✉ This order status will also generate an email notification to your mailbox.
Your invoice will be attached once your order changes to this status.
Your order has left us and is on its way to you (DPD will notify you of delivery either by text, email or via the DPD app).
Download the DPD app for iOS or Android to be informed about your delivery every step of the way. If your address is difficult to find, you can upload a photo of your front door and provide additional delivery instructions as well as uploading a what.three.words location https://what3words.com/
Shipped via Our Own Transport
✉ This order status will also generate an email notification to your mailbox.
Your invoice will be attached once your order changes to this status.
Your order has left us and is on its way to you via our own transport.
Delivery will be made either the same day or next available working day.
Part Shipped
✉ This order status will also generate an email notification to your mailbox.
We have part shipped your order.
The remaining part of your order will be dispatched separately.
Ready to Collect
✉ This order status will also generate an email notification to your mailbox.
Your Click & Collect order is now ready for collection.
You can now collect your order from our Portsmouth branch.
AMP Electrical (Click4Electrics)
157-161 Kingston Road
Portsmouth
Hampshire
PO2 7EF
Opening Hours: Mon-Fri : 7am - 5pm*
Sat-Sun: Closed, Bank Holidays: Closed
*Please Note: Click & Collect orders will only be processed during normal opening hours.
Collected
✉ This order status will also generate an email notification to your mailbox.
Your invoice will be attached once your order changes to this status.
You have collected your Click&Collect order.
Update
An internal update or amendment has been made to your order.
Hold
✉ This order status will also generate an email notification to your mailbox.
Your order is currently on hold due to an issue with your order, we will contact you by email, phone or SMS text message (if you provided us with your phone number).
To avoid delay, please contact us as soon as possible as we need to discuss your recent order.
You can call us directly on 02392 005 664
Cancelled
✉ This order status will also generate an email notification to your mailbox.
Your whole order or individual item(s) has now been cancelled.
Refunds can take up to 7 working days to show in your bank account. PayPal refunds are usually instant.
Merged Order
✉ This order status will also generate an email notification to your mailbox.
Your invoice will be attached once your order changes to this status.
If you have placed an order addition, we have merged your additional order with your main order.
Your order will be combined and sent together to save on the additional delivery cost.
Direct Supplier Delivery
✉ This order status will also generate an email notification to your mailbox.
Your invoice will be attached once your order changes to this status.
Your order has been shipped and is being delivered to you directly from our supplier.
This generally improves the delivery time for your order (estimated delivery time 1-3 working days)
Please Note: Our supplier will use either their own transport or courier service to deliver your items.