02392 005 664
Mon - Fri 8am - 5pm

Frequently Asked Questions

How can we help you today

I have placed an order but I still haven't received it?

We always estimate a 2-5 working day timescale however, if you've ordered anything that is custom made i.e switch module engraving or EV car chargers, It is likely that your items are on order with our supplier or being obtained from our main warehouse. Once your items have arrived into local stock, we will dispatch your order via our normal delivery method. 

For an update regarding your order, please give us a call on 02392 005 664

Why have I been charged more than once for my order?

If your payment was rejected during the payment process, your bank holds the funds for up to 7 working days before it's reimbursed into your account. Due to fraud rules, if your billing address doesn't match your credit / debit card this can reject your transaction. 

Do you offer a next day service?

Yes, many items we have locally are subject to a next day delivery service by default although this is not guaranteed. If you require products within a desired time frame, please contact us on 02392 005 664 select option 2 for Fast Track. A timed delivery service will be subject to an additional cost.

What does generally available and in stock mean?

We either have the product in local stock or it is available at our main distribution centre or supplier. On certain products unfortunately, we cannot show either or at this time. Please don't assume the item(s) are immediately available for next day delivery.

Instead we give an estimated time frame of 2-5 working days, information regarding deliveries can be found on our delivery page.

If you would like to check stock before placing an order, please call us on 02392 005 664

Why have you asked me for the banks authorisation number after I have placed my order online?

Please don't be alarmed, every order received online goes through a fraud screening process after the successful payment. For security reasons we cannot say what is checked during this process however, we may contact you to confirm that your purchase with us is genuine and we may ask you to confirm the banks authorisation number.

You can obtain the banks authorisation number by calling your bank.

The banks authorisation number is accessible to the vendor (us) and the customer (you), the numbers will be the same. The reason for why we might ask you to confirm this number is to prove that the purchase / transaction is genuine and to protect yourself and us from fraud. Please note: there is nothing we can do with this number, it is simply used to confirm the transaction and we would encourage that you speak with your bank as they will also confirm this. Failure to provide the banks authorisation number if we challenge the transaction may result in your order being cancelled and refunded.